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  2. Hello, Welcome to Malwarebytes. I'm nasdaq and will be helping you. If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed. === That file is a kernel file from the Operating system. If you have any issue with it please explain. ==== Please download Malwarebytes Anti-Malware from here Right-click on the MBAM icon and select Run as administrator to run the tool. Click Yes to accept any security warnings that may appear. Once the MBAM dashboard opens, on the right detail pane click on the word "Current" under the Scan Status to update the tool database. On the left menu pane click the Settings tab, and then select the Protection tab on the top. Under the Scan Options, turn on the button Scan for rootkits and Scan within archives. Click the Scan tab on the right detail pane, select Threat Scan and click the Start Scan button Note: The scan may take some time to finish, so please be patient. If potential threats are detected, ensure to check mark all the listed items, and click the Quarantine Selected button. While still on the Scan tab, click the View Report button, and in the window that opens click the Export button, select Text file (*.txt), and save the log to your Desktop. The log can also be viewed by clicking the log to select it, then clicking the View Report button. Please post the log for my review. Note: If asked to restart the computer, please do so immediately. === Please download AdwCleaner by Malwarebytes your Desktop. Close all open programs and internet browsers. Double click on AdwCleaner.exe to run the tool. Click the Scan button and wait for the process to complete. Click the LogFile button and the report will open in Notepad. IMPORTANT If you click the Clean button all items listed in the report will be removed. If you find some false positive items or programs that you wish to keep, Close the AdwCleaner windows. Close all open programs and internet browsers. Double click on AdwCleaner.exe to run the tool. Click the Scan button and wait for the process to complete. Check off the element(s) you wish to keep. Click on the Clean button follow the prompts. A log file will automatically open after the scan has finished. Please post the content of that log file with your next answer. You can find the log file at C:\AdwCleanerCx.txt (x is a number). === Download the Farbar Recovery Scan Tool (FRST). Choose the 32 or 64 bit version for your system. and save it to a folder on your computer's Desktop. Double-click to run it. When the tool opens click Yes to disclaimer. Press Scan button. It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply. The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply. How to attach a file to your reply: In the Reply section in the bottom of the topic Click the "more reply Options" button. Attach the file. Select the "Choose a File" navigate to the location of the File. Click the file you wish to Attach. Click Attach this file. Click the Add reply button. === Please post the logs for my review. Let me know what problems persists. Wait for further instructions
  3. Hi, Please run the Farbar Service Scanner. Is this still being reported? Is this "DisableAntiSpyware"=DWORD:1 still there or has it been changed to zero ( 0 )? === Can this article help.? https://www.thewindowsclub.com/windows-defender-settings-windows-10 Check the setting if you can. === If still an issue, tell me did you previously installed a Virus protection program? Is chrome Synced with other devices?
  4. Okay all this picture taking with a phone is of minimal help. Let's go ahead and do some scans and see if something is there or not. Please run the following steps and post back the logs as an attachment when ready. STEP 01 If you're already running Malwarebytes 3 then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button. If you don't have Malwarebytes 3 installed yet please download it from here and install it. Once installed then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button. Once the scan is completed click on the Export Summary button and save the file as a Text file to your desktop or other location you can find, and attach that log on your next reply. If Malwarebytes won't run then please skip to the next step and let me know on your next reply. STEP 02 Please download AdwCleaner by Malwarebytes and save the file to your Desktop. Right-click on the program and select Run as Administrator to start the tool. Accept the Terms of use. Wait until the database is updated. Click Scan Now. When finished, please click Clean & Repair. Your PC should reboot now if any items were found. After reboot, a log file will be opened. Copy its content into your next reply. RESTART THE COMPUTER Before running Step 3 STEP 03 Please download the Farbar Recovery Scan Tool and save it to your desktop. Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit Double-click to run it. When the tool opens, click Yes to disclaimer. Press the Scan button. It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply. The first time the tool is run, it also makes another log (Addition.txt). If you've, run the tool before you need to place a check mark here. Please attach the Additions.txt log to your reply as well. Thanks Ron
  5. Thanks for the information, alQamar. Whilst 1903 is a preview build and issues are to be expected, we're still interested in learning more about what you've experienced given how close to release this version of Windows 10 is. Are these issues only seen when the Malwarebytes license state is trial or premium? You mentioned trial expired/free in one of the points. When Malwarebytes is no longer in trial/premium mode, do the issues quoted above no longer occur? If no other security product is registered in the Security Centre, this is not expected behaviour. When Malwarebytes is running in trial/premium mode, the default setting is for the program not to register in the Security Centre providing no other third-party program is registered. If you experience this behaviour again, please run the Malwarebytes Support Tool immediately after (refer to post #2) so we can take a closer look. It's expected for Malwarebytes to remain registered in the Security Center for a few days after reverting to trial expired/free. However, it's not expected for Malwarebytes to register in the first place if Windows Defender is the only installed security product and the Malwarebytes settings are left as default. To confirm, you left the following setting as default?
  6. Today
  7. Hello, We've just released a new components package update (v1.0.586) that addresses the issue. See here: https://forums.malwarebytes.com/topic/242280-ladies-and-gentlemen-mb371/?do=findComment&comment=1309638 Please let us know how you get on. Thanks again for reporting this!
  8. Treed wrote: "Just a note... this would not be any kind of "automatic download." It would be something the user was tricked into downloading and installing, such as a fake Adobe Flash Player installer (which is still one of the most common scams used)." I did not download or install anything for days. Then when I turned on my computer this morning, MixBuilder self-installed. I still have MixBuilder.app in my trash if you can tell me how to get it to you (in non-techie language please). It won't drag to your attachment target window.
  9. Malwarebytes community: We have just released a new Component update for your product, version 3.7.1 v1.0.586. As always, if you don't want to wait for the 'Update Available' notification, please go ahead and retrieve the update manually by clicking Install Application Updates in Settings > Application. What is new in this version: Performance/protective capability Enhancements to the Activation process Enhanced False Positive prevention logic Stability/issues fixed Fixed Accessibility for Play Mode Fixed Compatibility Issues with Windows Defender Fixed: USB drive cannot be ejected after scan when 'Scan for rootkits' is enabled Fixed Web Protection causing delays for local mysql server Fixed: Miscellaneous stability Issues Addressed numerous other miscellaneous defects Thank you so much, -Erix
  10. ***This is an automated reply*** Hi, Thanks for posting in the Malwarebytes 3 Help forum. If you are having technical issues with our Windows product, please do the following: If you are having licensing issues, please do the following: Thanks in advance for your patience. -The Malwarebytes Forum Team
  11. hi all, I'd like to give out a usage warning for Malwarebytes 3.7.1 in companion with Windows 10 1903 (Release Preview) 18362.52 following issues have been observed for some weeks now during 1903 was in insider fast / release preview now. There have been cross test on same hardware (Dualboot) without MBAM, that did not show the issues and they are reproducible gone after running mb-clean-3.1.0.1035.exe affected products: Malwarebytes 3.7.1 Windows 10 1903 (Release Preview) 18362.52 observed issues: - your system may take a lot of time for proceeding boot and startup process after login screen has been confirmed - your system may be unresponsive in the login screen - your system may get entirely inresponsive during normal workloads - start screen (start menu), systray, mouse may become unresponsive or lag - screen may get black for some minutes and then all inputs and commands will be stacked and excuted later after the freeze - Security Center may report a warning about Malwarebytes that cannot be confirmed - Security Center may go through different states of being OK (Defender enabled, then MBAM services will disable it, leading to the status above) - Defender will be disabled as soon MBAM 3.7.1 is installed and either Premium Trial or Premium trial is enabled This behaviour is by design. However: if the MBAM Premium Trial ends after 14 days: MBAM will remain the default AV and you CANNOT enable Defender without uninstalling MBAM! There is no button in Security Center to take over Defender as Default AV solution. - Enabling Defender periodic scan can be enabled in Security Center but will be disabled after restart or shutdown, so Defender is completely disabled So far I've been able to reproduce this on 3 systems being in release preview. I've the last weeks I've tried to flag this at MSFT Insider Team, but since the uninstall solve the issue I guess it is malfunction or wrong implementation with the AV handling of MBAM in 1903 in Security Center. workaround: uninstall MBAM, as disabling RT protections will not solve that Defender is disabled and periodic Defender scans get disabled, too. If you are affected: please check the Feedback hub and comment / upvote https://aka.ms/AA4w44t https://aka.ms/AA4wmhs mb-clean-results.txt mb-clean-results2.txt
  12. Thank you. I would appreciate it if you could tell me what to post as an answer to the question posted by a user. Regards.
  13. Obrigado por executar a ferramenta de suporte. Os relatórios mostram que sua máquina não é bem-sucedida na tentativa de se comunicar com o sistema Malwarebytes. Aqui está a primeira edição. O arquivo hosts nesta máquina está bloqueando as tentativas. Blocos de arquivos hosts ================================== Dados do host: 0.0.0.0 serius.mwbsys.com Dados do host: 0.0.0.0 keystone.mwbsys.com Esses 2 entroes têm que ser removidos do arquivo hosts do Windows. A Microsoft tem um artigo que explica como redefinir os hosts para o padrão https://support.microsoft.com/pt-br/help/972034/how-to-reset-the-hosts-file-back-to-the-default
  14. Scam callers are able to spoof calls from any number they want to. It's pretty trivial to do. For some reason, a scammer has decided to spoof the call from your number... either that, or screwed up the spoofing so it's using the same number for both the call and the spoofed caller ID! Unfortunately, there's not anything that can be done about this currently. We can't tell if a call is spoofed or not. There may be something that could be done in a future update, though, since it really doesn't make any sense for you to call yourself.
  15. Olá e bem-vindo a bordo do fórum Malwarebytes. Eu entendo que você tem algum problema sobre a licença. O que está tentando fazer? E muito mais importante.... Qual é a mensagem exata exibida pelo Malwarebytes sobre a licença?
  16. Hi, I am now getting calls that say they are from Tom's iphone. That is the name of my phone. How can my own phone be calling the same phone.?? obviously this isnt happening, but some type of spoofing. Im just curious if there is malware on my phone that does this, or somehow a caller can make my phone show my own caller ID. So friggin odd. Also how do you make it stop.???
  17. ***This is an automated reply*** Hi, Thanks for posting in the Malwarebytes 3 Help forum. If you are having technical issues with our Windows product, please do the following: If you are having licensing issues, please do the following: Thanks in advance for your patience. -The Malwarebytes Forum Team
  18. I can receive Thunderbird mail but cannot send. Could my MLB be causing this?
  19. ***This is an automated reply*** Hi, Thanks for posting in the Malwarebytes 3 Help forum. If you are having technical issues with our Windows product, please do the following: If you are having licensing issues, please do the following: Thanks in advance for your patience. -The Malwarebytes Forum Team
  20. Estou com problema na hora de fazer uma licença do programa. I have a problem when it comes to doing the program license. mbst-grab-results.zip
  21. You're welcome, I'm glad I could help
  22. There is a big difference between an infection and the changes made to browser settings that must be dealt with manually after removing an infection. Please be sure you have followed the instructions in the article MAXBAR1 linked to. If that doesn't fix the problem, let me know.
  23. Malwarebytes Premium does NOT remove SafeFinder Virus. It is STILL persistent after several scans and reboots. please ADD this highly unethical malware into your standard definitions and do the right thing for Mac users.
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