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dantampa

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  1. I am responsible for maintaining hundreds of workstations at dozens of unrelated sites and I am experiencing the same issue on the vast majority of them, even within my own office network. The affected ones started experiencing the issue several weeks ago, all within about 72 hours apart. That indicates to me it is a Malwarebytes commonality issue. So I don't think approaching the issue with an "all computers are different" view is going to be the most efficient or expedient way to handle it in my case...and possibly that of others coming to this forum for a solution. I don't need to start my own topic as I am not seeking help as I'm looking to offer some. I know the idea for most heavy contributors on this forum is to treat every computer differently using the same methodical troubleshooting steps. But there is no way it is a corruption issue or a virus/rootkit issue which caused the occurrence on the majority of my client base at essentially the same time. If there are those that are experiencing the same problem as my clients then much of the standard troubleshooting methodology typically provided may not net the desired results. I am not attempting to demean or berate anyone's attempt to help isolate the cause and find a resolution, and I would certainly expect the same from others. What I am attempting to bring to the discussion is to share my findings in hopes that I can save someone some aggravation and provide specific information on the issue which they may find beneficial. For those of you that are experiencing the issue of not being able to manually enable malicious website protection, such as when you enable it and it immediately disables itself...the following is what has worked on my client's affected workstations. The short version is...it seems something triggers Malwarebytes to disable Malicious Website Protection and when it happens you cannot manually turn it back on. You have to let Malwarebytes turn it on when you start the program. In order for it to happen you have to disable both real time protections and set Malwarebytes to automatically start the real time protections. Barring any other contributing factors...they should start properly the next time Malwarebytes is started. For those that need the specific steps... Open up Malwarebytes and go to "settings" and then go to "detection and protection" and DISABLE both Malware Protection and Malicious Website protection. Then go to "advanced settings" and make sure both Malware protection and Malicious Website protection is checked to run when Malwarebytes is started. Close the window and then right click on the Malwarebytes icon in the lower right tray and left click on exit. This will close down Malwarebytes. Now restart Malwarebytes and the error should be gone. On rare occasions I have had to restart the computer and then repeat the steps. Be warned this fix will most likely be temporary. It may work for a few hours, few days or maybe only until the next time you reboot. As something is triggering Malwarebytes to turn off Malicious Website Protection and that is something Malwarebytes will have to address in order to have a permanent fix. Removal and reinstallation may work, because it essentially accomplishes the same thing that is accomplished by the steps I outlined. Malwarebytes turns the protections on automatically the first time it is started after an installation...but you are still just as vulnerable to whatever triggered the disabling of malicious website protection in the first place. I have played with different variations of my procedure, similar to the one DRH255 explained and had some success, but my above steps are the only steps I found to be able to consistently get the same results from one workstation to another. I am still trying to isolate the trigger that causes the issue in the first place, but so far it has eluded me. I hope it helps.
  2. I find it interesting the first suggestion whenever there is a problem is to remove and reload. Has it occured to anyone with the new subscription validation server that every time you remove and reinstall the software to fix a Malwarebyte's issue it takes you one step closer to exceding the maximum allowable installs? I have no idea as to what that maximum number is, but I do know if it is exceded it can take several days to get it resolved because Malwarebytes has no tech support number for real time resolutions.
  3. I am the owner of a retail version of Malwarebytes Pro with a lifetime license. After doing a clean install of Windows 10, I downloaded the latest version of Malwarebytes. After installing I attempted to activate using my ID and Key. It failed with a 403 error indicatiing maximum usage. I find that a bit concerning because since I purchased the product in 2011, I have legitimately reinstalled the key after OS upgrades, hard drive crashes, drive corruption...but the primary reason for most of the key installations are a result from issues with Malwarebytes or the update process. Whenever I would experience a problem I would come to this forum and look for a solution. Most of the time the first thing suggested was to remove and reinstall Malwarebytes. This of course would generally require reinstalling the ID/Key. I suspect that has been the primary contributor as to why my ID/Key to have exceeded the maxium usage. Nowhere, at any time...when it was suggested to reinstall Malwarebytes was there a warning that doing so would edge me closer to a maxium usage. Nowhere in any of the documentation that came with my retail product did it make reference to a maximum usage. Nowhere on this forum have I been able to find any mention of maxium usage and the actual number that constitutes the maximum usage. In fact the first mention of maximum usage is when people started experiencing problems and are getting an error code pertaining to maximum usage with the latest version of Malwarebytes. I read of others having a problem so I did what they did and contacted support. I sent them a copy of my retail license card and within two days I received an email telling me they were resetting my ID/Key along with instructions on how to activate ID/Key. Assuming this meant I would be able to now activate Malwarebytes with my ID/Key, I responded by thanking them for a quick resolution. Unfortunately when I actually went to activate using my ID/Key it reported the same problem. The original ticket was closed and so I had to open another one explaining their fix didn't work. This is why Malwarebytes should have never dropped their phone support because email does not allow for real time conversations. I have no idea when I will receive my next email or when this issue will be ultimaterly fix. I have no idea as to what number constitutes a maxium numer of activations and what I am supposed to the next time I exceeded that unknown number. After all it is a life time license.
  4. In case anyone else is having a similar problem... I purchased a retail version of Malwarebytes Pro several years ago that has a lifetime Key and ID. I just updated to Windows 10 and installed a "non latest release" of Malwarebytes and entered my Key and ID and all was well. But when I updated to the latest release, it reverted me back to a free version. When I attempted to reenter my Key and ID I now get a 403 error. Like I said this was a retail version, complete with box, CD and license card. The box even has a free tech support phone number that is no longer valid. The primary reasons I bought Malwarebytes Pro back in 2011 was because of the lifetime Key/ID and free tech support number...neither of which appears to be available now. I have provided tech support with a scanned copy of my license card that came in my retail package so hopefully they will provide me with a solution that allows my lifetime Key/ID to continue to work with the latest program versions. It seems whatever they did in the latest release may not correctly handle older lifetime Malwarebytes Pro Keys/Id's.
  5. I have already seen this problem occur on at least 15 clients of mine since last Wednesday. Because they are my clients I do know their systems, their software, the antivirus programs they are using, their version of malwarebytes, the operating system and etc. Because of this I am beyound working under the assumption the problem is unique to my system. I essentially saw the number of views on the other discussion about this issue at over 300 in just a few days and when someone else jumped in and said they were also having the problem...and was told to start their own discussion...I decided to just that to see if I could get an idea as to how many others are experiencing the same problem and when it started. If people respond they are having the same issue and it started within the last week...personally I think that would be significant. Now as far as it happening on my system, I seemed to have corrected it. I will now attempt to replicate it across my affected clients. Thank you for your concern and Firefox's prompt response.
  6. My system and several of my clients have recently started experiencing a problem with the malicious website protection turning off on it's own. I didn't want to jump in the other discussion but based on the number or views it has...it appears to me that many are experiencing the same issue and looking for a solution. Anyone having the same issue just chime in and respond by letting me know you are having the same issue and when it started. Thanks.
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