Bearington Posted August 13, 2015 ID:983037 Share Posted August 13, 2015 Hello, to begin with, I have read the guide of how to remove the Mezaa malware. However, upon doing a file search, I have two mza.dll files in my system files (screenshot of files attached). Now, upon trying to manually delete these it tells me that they are currently running in a process and cannot be deleted until that process is closed. For the mza.dll file, in the syswow64, I went through and disabled all the processes it was running in (google chrome, Nvidia Geforce Backen, Nvidia network service, Battle.net updater, Google Chrome updater). After doing so, I was able to delete the file. However, it also rendered any programs on my computer unable to use the internet. I performed a system restore to a restore point from yesterday and all is well again. These files, however, are still on my computer and I dare not repeat what I did before. A Malwarebytes scan, which I've run twice now, is unable to detect these files. In my scan history there are quite a lot of Mezaa files that have been quarantined (now deleted) but these two remain and I am unsure how to remove them. They are impeding the patching of my game, Guild Wars 2, and causing it to report a serious error. Assistance is greatly appreciated. If there's any more information needed, I will be happy to provide it, thank you. Link to post Share on other sites More sharing options...
TwinHeadedEagle Posted August 13, 2015 ID:983042 Share Posted August 13, 2015 Hello, They call me TwinHeadedEagle around here, and I'll try to help your with your issue. Before we start please read and note the following:We're primarily oriented on malware removal here, so you must know that some issues just cannot be solved and you must be prepared for this. Some tools we use here will remove your browser search history, so backup your important links and all the files whose loss is unacceptable.Limit your internet access to posting here, some infections just wait to steal typed-in passwords.Please be patient. I know it is frustrating when your PC isn't working properly, but malware removal takes time. Keep in mind that private life gets in the way too. Note that we may live in totally different time zones, what may cause some delays between answers.Don't run any scripts or tools on your own, unsupervised usage may cause more harm than good.Do not paste the logs in your posts, attachments make my work easier. There is a More reply options button, that gives you Upload Files option below which you can use to attach your reports. Always attach reports from all tools.Always execute my instructions in given order. If for some reason you cannot completely follow one instruction, inform me about that.Do not ask for help for your business PC. Companies are making revenue via computers, so it is good thing to pay someone to repair it.If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed. I can't foresee everything, so if anything not covered in my instructions happens, please stop and inform me! There are no silly questions. Never be afraid to ask if in doubt! Rules and policies We won't support any piracy. That being told, if any evidence of illegal OS, software, cracks/keygens or any other will be revealed, any further assistance will be suspended. If you are aware that there is this kind of stuff on your machine, remove it before proceeding! The same applies to any use of P2P software: uTorrent, BitTorrent, Vuze, Kazaa, Ares... We don't provide any help for P2P, except for their removal. All P2P software has to be uninstalled or at least fully disabled before proceeding! Failure to follow these guidelines will result with closing your topic and withdrawning any assistance. Please download Farbar Recovery Scan Tool and save it to your desktop. Note: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version. Double-click to run it. When the tool opens click Yes to disclaimer.Press Scan button.It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply. Link to post Share on other sites More sharing options...
Bearington Posted August 13, 2015 Author ID:983045 Share Posted August 13, 2015 Done and done. Thank you for taking heed of my plight!FRST.txtAddition.txt Link to post Share on other sites More sharing options...
TwinHeadedEagle Posted August 13, 2015 ID:983056 Share Posted August 13, 2015 Fix with Farbar Recovery Scan Tool This fix was created for this user for use on that particular machine. Running it on another one may cause damage and render the system unstable. Download attached fixlist.txt file and save it to the Desktop: Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!Right-click on icon and select Run as Administrator to start the tool. (XP users click run after receipt of Windows Security Warning - Open File).Press the Fix button just once and wait.If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.When finished FRST will generate a log on the Desktop, called Fixlog.txt.Please attach it to your reply.fixlist.txt Link to post Share on other sites More sharing options...
Bearington Posted August 13, 2015 Author ID:983059 Share Posted August 13, 2015 There you are.Fixlog.txt Link to post Share on other sites More sharing options...
TwinHeadedEagle Posted August 13, 2015 ID:983072 Share Posted August 13, 2015 How is your PC behaving now? Link to post Share on other sites More sharing options...
Bearington Posted August 13, 2015 Author ID:983136 Share Posted August 13, 2015 My Guild Wars 2 game is patching now, without the error displayed, and upon completing a file search both of the MZA files that were seen in the screenshot in the original post are now in quarantine! Thank you so much! I apologize for the time it took for this reply, it was about 4am my time. Link to post Share on other sites More sharing options...
Bearington Posted August 13, 2015 Author ID:983138 Share Posted August 13, 2015 Now, must they remain in quarantine, or can I safely delete them from quarantine? Link to post Share on other sites More sharing options...
TwinHeadedEagle Posted August 14, 2015 ID:983228 Share Posted August 14, 2015 We will delete them in this last step: Glad I could help. We will delete all used tools and I'll give you some tips to harden your security and learn how to protect yourself Recommended reading: MUST READ - security tips:Computer Security - a short guide to staying safer online.Simple and easy ways to keep your computer safe and secure on the InternetHow Malware Spreads - How did I get infectedMUST READ - general maintenance:What to do if your Computer is running slowly?The Importance of Software Updating: In order to stay protected it is very important that you regularly update all of your software. Cybercriminals depend on the apathy of users around software updates to keep their malicious endeavor running. Operating systems, such as Windows, and applications, such as Adobe Reader or JAVA, are used by tens of millions of computers and devices around the world, making them a huge target for cybercriminals. Downloading updates and installing them can sometimes be tedious, but the advantages you get from the updates are certainly worth it.How to configure and use Automatic Updates in WindowsHow to update JavaHow to update Adobe ReaderRecommended additional software: CCleaner - to clean unneeded temporary files. Malwarebytes' Anti-Malware - to scan your system from time to time in search for malware. Malwarebytes' Anti-Exploit - to prevent plenty of mostly exploited vulnerabilities. McShield - to prevent infections spread by removable media. Unchecky - to prevent from installing additional foistware, implemented in legitimate installations. Adblock - to surf the web without annoying ads! Post-cleanup procedures: Download DelFix by Xplode and save it to your desktop.Run the tool by right click on the icon and Run as administrator option.Make sure that these ones are checked:Remove disinfection toolsPurge system restoreReset system settingsPush Run.The program will run for a few seconds and display a notepad report. You do not need to attach it.The tool will also record healthy state of registry and make a backup using ERUNT program in %windir%\ERUNT\DelFix Tool deletes old system restore points and create a fresh system restore point after cleaning. My help is free for everybody.If you're happy with the help provided and/or wish to show your appreciation for the assistance you received, then you can consider a donation: Thank you! Stay safe, TwinHeadedEagle Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted September 6, 2015 Root Admin ID:987369 Share Posted September 6, 2015 Glad we could help. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread. Thanks! Link to post Share on other sites More sharing options...
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