nomalware Posted July 2, 2015 ID:973661 Share Posted July 2, 2015 Mbam 216.10.22 can not be manually updated unless closed and reopened. the 'update now' link is not clickable until it is closed and then reopened. and the auto update is not workingwin 7 64 and win vista 32 bit Link to post Share on other sites More sharing options...
daledoc1 Posted July 2, 2015 ID:973666 Share Posted July 2, 2015 Hello and : Let's start here:Please carefully follow all the steps in this pinned topic to uninstall your current version of MBAM and reinstall the latest build - MBAM Clean Removal Process 2xIf that does not correct the issue, then please read the following and attach to your next reply the 3 requested logs - Diagnostic Logs (the 3 logs are: FRST.txt, Addition.txt and CheckResults.txt)NOTE: More info about v2.1.8 HERE; User Guide ONLINE; User Guide PDF; FAQ: Common Questions, Issues, and their Solutions Please let us know how it goes.Thanks, Link to post Share on other sites More sharing options...
nomalware Posted July 2, 2015 Author ID:973694 Share Posted July 2, 2015 I doubt if both my computers have wrong time or malware etc. I think it is problem with MBAM Link to post Share on other sites More sharing options...
Firefox Posted July 2, 2015 ID:973695 Share Posted July 2, 2015 I doubt if both my computers have wrong time or malware etc. I think it is problem with MBAMThere is no way of know that for sure without trying the steps provided above by Daledoc1 and providing the diagnostic logs for review..... Link to post Share on other sites More sharing options...
nomalware Posted July 2, 2015 Author ID:973699 Share Posted July 2, 2015 There is no way of know that for sure without trying the steps provided above by Daledoc1 and providing the diagnostic logs for review.....i do not know any other forum that one has to do all work to get a reply. i do not have time for that and if it does not work will get rid of iti noticed if there are no updates the update now is clickable but after an up date it is not Link to post Share on other sites More sharing options...
daledoc1 Posted July 2, 2015 ID:973700 Share Posted July 2, 2015 Hi, nomalware: Updating problems can be caused by minor program corruption, inaccurate system date/time, system configuration issues/damage, software conflict, networking/connectivity problems, cdn/server hiccups, or malware. Each computer is unique.We are not in front of your computer.So, there's no way we can possibly guess what might be going on without a bit of basic information.It takes less than 2 minutes to download and run the 2 tools to produce the 3 logs. Without that information, there's not much we or anyone can do. So, once again, if rebooting the computer doesn't resolve the issue, we suggest the following, for ONE system at a time:Please follow the steps in this pinned topic to uninstall your current version of MBAM and reinstall the latest build - MBAM Clean Removal Process 2xIf that does not correct the issue, then please read the following and attach to your next reply the 3 requested logs - Diagnostic Logs (the 3 logs are: FRST.txt, Addition.txt and CheckResults.txt)Thanks, Link to post Share on other sites More sharing options...
Firefox Posted July 2, 2015 ID:973701 Share Posted July 2, 2015 This is a support forum and we can't help you fix your issue without your help.... I'm sorry but if you're not willing to post logs as requested here on the forum then we will not be able to assist you. We are not magicians and cannot remotely tell what is going on with your computer without some type of logs. If you're concerned and do not wish to post such logs you can contact our help desk and create a ticket and they will assist you via email. Please click on the following link to submit a ticket to the help desk. Contact Consumer Support Thank you Link to post Share on other sites More sharing options...
nomalware Posted July 2, 2015 Author ID:973726 Share Posted July 2, 2015 the logs created by frst have personal information about the computer nad i am not going through it to remove this. i will uninstall and get another program. in my opinion the fault is with mbam anyway Link to post Share on other sites More sharing options...
nomalware Posted July 2, 2015 Author ID:973751 Share Posted July 2, 2015 and the problem starts after an update. the update now link is clickable so long as no updates are found. after an update it is notv till mbam closed/reopened Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted July 2, 2015 Root Admin ID:973769 Share Posted July 2, 2015 I'm sorry your computer is having issues with the update. Without help from you then we cannot assist you. If you wish to contact the help desk for private one no one help please do. As you've stated you do not wish to obtain further help on the forum I will go ahead then and close your topic. Thank you Ron Link to post Share on other sites More sharing options...
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