FIX NOW for database update does nothing

[rgarneau]

I purchased this program a little more than two weeks ago and the other day, the process to update my databases using FIX NOW did nothing.  I rebooted and tried again and it appeared to work till a few minutes ago when the popup on the Windows Taskbar came up again.  I paid for Premium to get real time protection, but if I can't even update the databases, what good is it?

 

Should I expect this to be a typical problem?

[AdvancedSetup]

Hello and

Please read the following and post back the 3 requested logs.

Diagnostic Logs

Thank you