mattmjoyner Posted September 2, 2014 ID:874270 Share Posted September 2, 2014 I had to abort my scan after 19 hrs today. It had only detected 2 issues. This is a problem with this one computer in the last week. I have installed and uninstalled Malwarebytes, java, adobe, Microsoft Silverlight. With Norton I have done file cleanup, registry cleanup, antivirus scan and power scrubber. I have also run Microsoft disk cleanup Any suggestions?Thanks Link to post Share on other sites More sharing options...
mattmjoyner Posted September 2, 2014 Author ID:874272 Share Posted September 2, 2014 I am using Windows 7. The scan stays on heuristics. I disabled the advanced heuristics and it did not help. Link to post Share on other sites More sharing options...
Firefox Posted September 2, 2014 ID:874277 Share Posted September 2, 2014 Hello and Let's try this first....Please uninstall your current version of MBAM and reinstall the latest build - MBAM Clean Removal Process 2xIf that does not correct the issue, then please read the following and post back the 3 requested logs - Diagnostic Logs (the three files should be CheckResults.txt, FRST.txt and Addition.txt)NOTE: There is an FAQ section with valuable information located here - Common Questions, Issues, and their SolutionsThank You, Firefox Link to post Share on other sites More sharing options...
mattmjoyner Posted September 5, 2014 Author ID:875495 Share Posted September 5, 2014 Here are my scans. It did not produce the addition.txt file. CheckResults.txtFRST.txt Link to post Share on other sites More sharing options...
daledoc1 Posted September 5, 2014 ID:875496 Share Posted September 5, 2014 Hi: Thanks for those logs.If you didn't get an Addition.txt, it's likely because you've run FRST on this system previously. Please re-run it, making sure to place a check-mark in the "Addition.txt" box under options first.Then please post back with both logs. Thanks! Link to post Share on other sites More sharing options...
mattmjoyner Posted September 5, 2014 Author ID:875520 Share Posted September 5, 2014 Here are my scan results.CheckResults.txtAddition.txtFRST.txt Link to post Share on other sites More sharing options...
daledoc1 Posted September 5, 2014 ID:875529 Share Posted September 5, 2014 I'm not sure if this matters, but it looks as if you are running FRST from a temp folder in your browser, instead of downloading it, saving it and running it from your desktop? In any event, preliminary review of your logs suggests that you may be infected. If you wish, please wait for one of the staff/experts to review the logs.Or, you may wish to proceed with getting some free, expert help looking into this. To do so, please follow the advice in this pinned topic: Available Assistance For Possibly Infected Computers.It explains the options for free, expert help AND the preliminary steps to take to expedite the process.>>As you have already run FRST, you just need to start a new topic in the malware removal section with the same logs.A malware analyst will guide you through the cleanup process and will help you get MBAM up and running.Thanks, Link to post Share on other sites More sharing options...
mattmjoyner Posted September 5, 2014 Author ID:875556 Share Posted September 5, 2014 I will wait for one of your experts to look at my logs. I re-ran the farbar tool and saved it to my desktop and am reposting the documents. I have already subscribed to malware bytes premium. ThanksAddition.txtFRST.txtCheckResults.txt Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted September 6, 2014 Root Admin ID:875600 Share Posted September 6, 2014 Internet Explorer crashed and that probably pretty much caused the issue with many thing I'm sure. To be safe though I would suggest following the advice from the topic here Available Assistance for Possibly Infected Computers and having one of the Experts assist you with looking into your issue.Thanks Link to post Share on other sites More sharing options...
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