Farbar Results

[Anne__Burns]

Hello,

 

See attached.

FRST.txt

Addition.txt

[MrCharlie]

Welcome to the forum.

What are your concerns with computer???
 

-----------------------------------------

General P2P/Piracy Warning:
 

1. If you're using Peer 2 Peer software such uTorrent, BitTorrent or similar you must either fully uninstall it or completely disable it from running while being assisted here.
2. If you have illegal/cracked software (MS Office, Adobe Products), cracks, keygens, custom (Adobe) host file, etc. on the system, please remove or uninstall them now and read the policy on Piracy.
Failure to remove such software will result in your topic being closed and no further assistance being provided.

Please run a Quick Scan with Malwarebytes

For Malwarebytes ver: 1.75
Open up Malwarebytes > Settings Tab > Scanner Settings > Under action for PUP > Select: Show in Results List and Check for removal.
Please Update and run a Quick Scan with Malwarebytes Anti-Malware, post the report.
Make sure that everything is checked, and click Remove Selected.

For Malwarebytes 2.0, please run a Threat Scan
Click on Settings > Detection and Protection > Non-Malware Protection > PUP (Potentially Unwanted Program) detections > Make sure it's set to Treat detections as malware
Same for PUM (Potentially Unwanted Modifications)
Quarantine all that's found

Then.......

Please download and run RogueKiller 32 bit to your desktop.

RogueKiller<---use this one for 64 bit systems

Which system am I using?

Quit all running programs.

For Windows XP, double-click to start.
For Vista or Windows 7-8, do a right-click on the program, select Run as Administrator to start, & when prompted Allow to run.

Click Scan to scan the system.
When the scan completes > Close out the program > Don't Fix anything!

Don't run any other options, they're not all bad!!!!!!!

Post back the report which should be located on your desktop.
(please don't put logs in code or quotes and use the default font)

MrC

Note:
Please read all of my instructions completely including these.

Make sure system restore is turned on and running. Create a new restore point

Make sure you're subscribed to this topic: Click on the Follow This Topic Button (at the top right of this page), make sure that the Receive notification box is checked and that it is set to Instantly

Removing malware can be unpredictable...unlikely but things can go very wrong! Backup any files that cannot be replaced. You can copy them to a CD/DVD, external drive or a pen drive

<+>Please don't run any other scans, download, install or uninstall any programs while I'm working with you.

<+>The removal of malware isn't instantaneous, please be patient.

<+>When we are done, I'll give to instructions on how to cleanup all the tools and logs

<+>Please stick with me until I give you the "all clear" and Please don't waste my time by leaving before that.

------->Your topic will be closed if you haven't replied within 3 days!<--------
If I don't respond within 24 hours, please send me a PM

[Anne__Burns]

Hello Mr. C,

 

First off, thank you for your time and assistance. The reason I was sent here by Advanced Setup is because I experienced strange musical tones that seemed to point at a problem that should be addressed. Also, for a time I lost my taskbar functions such as the Start button below the desktop and the minimize, maximize, and close windows above, rendering the machine useless. The buttons cane back. There has to be a reason my machine is having these difficulties.

 

Anne

[MrCharlie]

OK...please run the scans......MrC

[Anne__Burns]

I will be quite happy to run the scans you want ne to do. What scans?

[MrCharlie]

Malwarebytes and RogueKiller:

https://forums.malwarebytes.org/index.php?/topic/151752-farbar-results/?p=847960

MrC

[Anne__Burns]

I ran both scans and have nothing to post.

[MrCharlie]

I ran both scans and have nothing to post.

What does that mean????

MrC

[Anne__Burns]

For some reason I don't think we are on the same page. I have twice done a MB threat scan with no threats found. I did the RogueKiller as well and was instructed not to fix anything. If there is result you need me to post from the RK, please do tell me. 

[MrCharlie]

The report from RogueKiller should be on your desktop.

 

MrC

[Anne__Burns]

The first time I ran the test I only did a pre-scan thinking that was it. I ran the program again with the full scan and had to click on report to get the results for you. See attached. 

RKreport_SCN_07032014_164601.log

[MrCharlie]

OK, lets run some scans:

Make sure you have created a restore point and.....

Download Delfix from Here and save it to your desktop.

• Place a check mark in front of .......
• Create registry backup <---only!
• Uncheck the rest!
• Click the Run button.

  Close the tool out when it's done....we'll use it later.

  Next:

  Please read the directions carefully so you don't end up deleting something that is good!!

  If in doubt about an entry....please ask or choose Skip!!!!

  Don't Delete anything unless instructed to!

  If you get the warning about a file UnsignedFile.Multi.Generic or LockedFile.Multi.Generic please choose

  Skip and click on Continue

  If a suspicious object is detected, the default action will be Skip, click on Continue

  Please note that TDSSKiller can be run in safe mode if needed.

  Please download the latest version of TDSSKiller from HERE and save it to your Desktop.

  • Doubleclick on TDSSKiller.exe to run the application, then click on Change parameters. (Leave the KSN box checked)

    

  • Put a checkmark beside loaded modules.

    

  • A reboot will be needed to apply the changes. Do it.
  • TDSSKiller will launch automatically after the reboot. Also your computer may seem very slow and unusable. This is normal. Give it enough time to load your background programs.
  • Then click on Change parameters in TDSSKiller.
  • Check all boxes then click OK.

    

  • Click the Start Scan button.

    

  • The scan should take no longer than 2 minutes.
  • If a suspicious object is detected, the default action will be Skip, click on Continue.

    

    Any entries like this: \Device\Harddisk0\DR0 ( TDSS File System ) - please choose Skip.

    If in doubt about an entry....please ask or choose Skip

  • If malicious objects are found, they will show in the Scan results - Select action for found objects and offer three options.

    Ensure Cure (default) is selected, then click Continue > Reboot now to finish the cleaning process.

    

    Note: If Cure is not available, please choose Skip instead, do not choose Delete unless instructed.

  • A report will be created in your root directory, (usually C:\ folder) in the form of "TDSSKiller.[Version]_[Date]_[Time]_log.txt". Please copy and paste the contents of that file here. There may be 3 logs > so post or attach all of them.
  • Sometimes these logs can be very large, in that case please attach it or zip it up and attach it.

  Here's a summary of what to do if you would like to print it out:

  If in doubt about an entry....please ask or choose Skip

  Don't Delete anything unless instructed to!

  If a suspicious object is detected, the default action will be Skip, click on Continue

  If you get the warning about a file UnsignedFile.Multi.Generic or LockedFile.Multi.Generic please choose

  Skip and click on Continue

  Any entries like this: \Device\Harddisk0\DR0 ( TDSS File System ) - please choose Skip.

  If malicious objects are found, they will show in the Scan results and offer three (3) options.

  Ensure Cure is selected, then click Continue => Reboot now to finish the cleaning process.

  Note: If Cure is not available, please choose Skip instead, do not choose Delete unless instructed.

  ~~~~~~~~~~~~~~~~~~~~

  You can attach the logs if they're too long:

  Bottom right corner of this page.

  

  New window that comes up.

  

  Then...........

  Please download and run ComboFix.

  The most important things to remember when running it is to disable all your malware programs and run Combofix from your desktop.

  Please visit this webpage for download links, and instructions for running ComboFix

  http://www.bleepingcomputer.com/combofix/how-to-use-combofix

  http://www.bleepingcomputer.com/download/combofix/dl/12/ <---ComboFix direct download

  Please make sure you click download buttons that look similar to this, not "sponsored ad links":

  

  Ensure you have disabled all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

  Information on disabling your malware programs can be found Here.

  Make sure you run ComboFix from your desktop.

  Give it at least 30-45 minutes to finish if needed.

  Please include the C:\ComboFix.txt in your next reply for further review.

  ---------->NOTE<----------

  If you get the message Illegal operation attempted on registry key that has been marked for deletion after you run ComboFix....please reboot the computer, this should resolve the problem. You may have to do this several times if needed.

  MrC

[Anne__Burns]

Please see attached.

ComboFix.txt

[Anne__Burns]

Btw, upon opening a window to my mail page, I noticed that my Host file was not working because the files somehow got changed and the banner ads were back. when I tried to rename the files and restart I got three loud music notes with a dramatic you-screwed-up tone to it. Oops.

[MrCharlie]

AV: avast! Antivirus *Disabled/Updated* {17AD7D40-BA12-9C46-7131-94903A54AD8B}

SP: avast! Antivirus *Disabled/Updated* {ACCC9CA4-9C28-93C8-4B81-AFE241D3E736}

SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}

 

Please permanently disable Windows Defender, you have AVAST running and having two anti-virus programs running on a system only causes poor performance, conflicts and spotty protection.

How to Disable Defender

Dangers of running 2 anti-virus programs

-----------------------------------------------------------

Btw, upon opening a window to my mail page, I noticed that my Host file was not working because the files somehow got changed and the banner ads were back.

It appears you had hpHosts installed on the system: (listed in your Programs and Features)

hpHosts (HKLM\...\hpHosts_is1) (Version: 21-03-2014 - I.T. Mate)

Uninstall and re-install:

http://hosts-file.net/?s=Download

when I tried to rename the files and restart I got three loud music notes with a dramatic you-screwed-up tone to it.

What files to you try to rename???

-------------------------------------------------------------

Please download AdwCleaner from HERE or HERE to your desktop.

• Double click on AdwCleaner.exe to run the tool.

  Vista/Windows 7/8 users right-click and select Run As Administrator

• Click on the Scan button.
• AdwCleaner will begin...be patient as the scan may take some time to complete.
• When it's done you'll see: Pending: Please uncheck elements you don't want removed.
• Now click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
• Look over the log especially under Files/Folders for any program you want to save.
• If there's a program you may want to save, just uncheck it from AdwCleaner.
• If you're not sure, post the log for review. (all items found are adware/spyware/foistware)
• If you're ready to clean it all up.....click the Clean button.
• After rebooting, a logfile report (AdwCleaner[s0].txt) will open automatically.
• Copy and paste the contents of that logfile in your next reply.
• A copy of that logfile will also be saved in the C:\AdwCleaner folder.
• Items that are deleted are moved to the Quarantine Folder: C:\AdwCleaner\Quarantine
• To restore an item that has been deleted:
• Go to Tools > Quarantine Manager > check what you want restored > now click on Restore.

Next..................

Please download Junkware Removal Tool to your desktop.

• Shut down your protection software now to avoid potential conflicts.
• Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
• The tool will open and start scanning your system.
• Please be patient as this can take a while to complete depending on your system's specifications.
• On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
• Post the contents of JRT.txt into your next message.

Next.........

If you're using Malwarebytes 2.0, please run a Threat Scan

Click on settings > Detection and Protection > Non-Malware Protection > PUP (Potentially Unwanted Program) detections > Make sure it's set to Treat detections as malware

Same for PUM (Potentially Unwanted Modifications)

Quarantine All that's found

MrC

[Anne__Burns]

Regarding my Host file-

 

In the past, I renamed the Host files because it was interfering  with a chat window assistance page I needed. I restored the names and all was well. When I did the accidental system restore, I brought back the old inaccurate file names and can't remember the original file names.

 

I reconfigured the dns to disabled as instructed on the Hosts website. I downloaded the zip file for Hosts. What I need to know is how to uninstall what I have now that is located at Computer-Windows ©-Windows-System 32-Drivers-etc before I replace it in the same location.

 

Anne

[MrCharlie]

Download and run Fixit:

http://support.microsoft.com/kb/972034

MrC

[Anne__Burns]

Fixit did not reinstall Host even if it did restore the old file names. I still have a zippered Host file. What to do?

[MrCharlie]

We'll deal with that later, continue in with the rest of my instructions,

MrC

[Anne__Burns]

Hello Mr. C,

 

Please see attached. I did a MB threat scan and had nothing to fix.

 

Thank you,

Anne

AdwCleanerR0.txt

JRT.txt

[MrCharlie]

Re-scan with FRST and Please make sure the Addition Box is checked.
Post or attach the logs, MrC

[Anne__Burns]

See attached.

FRST.txt

Addition.txt

[MrCharlie]

Looks Good.....

What problems if any are remaining????

 

You have the original host file on the system now.

MrC

[Anne__Burns]

It looks like the original one alright, but isn't there supposed to be only one text document? See attached.

[MrCharlie]

The first 4 listed are OK

The last 3 should be deleted.

MrC