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  2. Don't autopay me, I'm trying a product from a different company now.
  3. @AdvancedSetup, can you have the web team look into this issue please.
  4. @gonzothank you very much again. I will notify Brother's Keeper and I will get back to my Family Trees. 😀
  5. Done. Please give it a few minutes to propagate out.
  6. Hey Guys, so everytime i open my firefox browser up it tries to open some "deloplen.com" website. I upgraded my Malwarebytes because i was so worried but it doesnt detect any Threat, it just stops the site from being opened. I attached my Malwarebytes scan log and the recovery tool logs, would be awesome if you guys can help me :) kind regards FRST.txt Addition.txt malwarebytes_log.txt
  7. Please follow the instructions here and post back your logs https://support.malwarebytes.com/docs/DOC-2396 Thank you @Yas Ron
  8. Today
  9. Thank you @gonzo. Received a reply from Brother's Keeper and was asked to try bkwin.org or bkwin.com - I found that the first one .org displayed the same symptom. So could you perform your magic on the .org site please. Thanks in advance. 👍 cc @AdvancedSetup
  10. And of course the chat has never worked. This company really doesn't want to sell a product. I use MB for it's malware site URL blocking. I'm gonna have to find another product that does that.
  11. Disabling malware protection seams to paradoxically help with slow DNS resolution. And disabling both malware and web protection is necessary to avoid hangs on logout and fast boots. Currently I am using Windows Defender with Malwarebytes without real-time protection. I also use NoScript and Malwarebytes Browser Guard in Firefox.
  12. I only have 1 computer running MB4 which is also the only computer running an insider build even though I haven't enrolled this computer into Windows insider program. No impact. I actually changed it to manual at some point and made no difference.
  13. Hello and Welcome back Check your scheduled scan setting under Advanced and make sure Scan for Rootkits is enabled there. Custom scans will always take a long time.
  14. ***This is an automated reply*** Hi, Thanks for posting in the Malwarebytes 3 Help forum. If you are having technical issues with our Windows product, please do the following: If you are having licensing issues, please do the following: Thanks in advance for your patience. -The Malwarebytes Forum Team
  15. I am running Malwarebytes Premium 3.8.3. I noticed that the daily scan does not scan for rootkits so I am running a custom scan just for rootkits on my c drive. It has been running for almost 7 hours. Is this an unusual amount of time? It has found no threats and I wondered if I could cancel it without a consequence?
  16. Another 13 PUP.Optional issues caught by Malwarebyes after fixlog created and scan ran again. Possible PUP issues were from before Fixlog. Thanks
  17. Hello and Welcome @JoshuaScholar Sorry your having issues, perhaps @bdubrow can help you out with this issue. Keep in mind, if you submitted your request on the 20th it could take up to 3 days to get a response from support as they are quite busy, also the 20th was during the weekend.
  18. Hi @Jonny6980, Just responded here: Sorry, didn't see this thread until afterwards. Nathan
  19. Hi @Jonny6980, Although it sounds like browser related, I can check for Adware if you send me an Apps Report. To send an Apps Report with Malwarebytes for Android use the following instructions. 1.Open the Malwarebytes for Android app. 2.Tap the Menu icon. 3. Tap Your apps. 4. Tap three lines icon in upper right corner. 5. Tap Send to support Choose an email app to send Apps Report. Your email app will open with the Apps Report included. Send the Apps Report to create a ticket. Private Message (PM) me the email used and/or the ticket number assigned. Nathan
  20. Hi Maurice, Here are the log from ESET. ESET Scan.txt Thanks! Best regards, SHT
  21. Hi @RayRay26, I think you're probably okay. Most likely it would have redirected you to a site to attempt to get personal information. Like filling out a survey for "free" prize. Nathan
  22. Note I DID get the automated response from Malwarebytes for the support ticket, just no real response. Not the subject line (which they didn't include) said that I'd tried this multiple times. See: Hello, Thank you for contacting us! This is an automated email just to let you know we received your request and created ticket 2738639 for you. Please take a look at the article(s) below, which may answer your question. - Download and install Malwarebytes for Windows If you still need help, just reply to this email and we’ll be in touch as soon as possible. And thank you for joining us in our mission to ensure a malware-free existence for everyone. Kevin Goodwin Director of Global Support joshuascholar Oct 20, 08:08 PDT When I get to the last stage it says something about how I have to correct the fields marked in red, however there are no fields to fill out. Instead there's the price in red and it's a dollar higher than what you were trying to charge me. So your site doesn't agree with itself on how much the product costs so I can't renew it.
  23. ***This is an automated reply*** Hi, Thanks for posting in the Malwarebytes 3 Help forum. If you are having technical issues with our Windows product, please do the following: If you are having licensing issues, please do the following: Thanks in advance for your patience. -The Malwarebytes Forum Team
  24. I tried renewing my product 3 or 4 times and every time on the last stage it pops up something that says I have to correct the fields in red, but there are no editable fields. The last time I noticed that the price was in red and was a dollar more than they were trying to charge me, so I think the website doesn't agree with itself about how much Malwarebytes costs so I can't renew my licence. I tried creating a support ticket with the card processor and they sent back a letter saying to take it up with malware bytes. I opened a support ticket with malwarebytes and they didn't respond. If they can't even prioritize keeping their store working, they're gonna be out of business in a few months. The letter from the processor: E: Your ticket (ID 3862992) with 2Checkout Payment Support Inbox x Support Sat, Oct 19, 11:37 PM (2 days ago) to me ##- Please type your reply above this line -## Dear Joshua Scholar, Thank you for reaching 2Checkout. We have received your ticket and we will try to answer as soon as possible. While your request is being taken care of, we would like to remind you about your 2CO myAccount Portal available at https://secure.2co.com/myaccount/. You can use the account to: - view your complete order history - download invoices (available for most Merchants) - retrieve license keys - renew your subscription - stop the automatic renewal of your service - find the support details for the product manufacturer (2Checkout can assist with online payment information; if you require any assistance with your product, please contact the Merchant directly.) - edit all your personal and billing information When you access it for the first time, go to "Create new account" and enter the email address that you have used to order. You will then receive an email from us containing a link to setup your password. Thank you. This email is a service from 2Checkout. Delivered by Zendesk | Privacy Policy
  25. Highly disturbing information here 😕
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