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  3. Hello, I activated my windows using the boot loader. But now I want to delete Kms-r@1n because I bought a key. I failed when I tried to delete it from Regedit. There are previously solved topics related to this topic in the forum, but the fixlist files is not available. Thanks in advance
  4. One other additional thing to do: Start Malwarebytes. Click Settings ( gear ) icon. Next, lets make real sure that Malwarebytes does NOT register with Windows Security Center Click the Security Tab. Scroll down to "Windows Security Center" Click the selection to the left for the line "Always register Malwarebytes in the Windows Security Center". Close the program window. . As to Windows Defender: You can do a manual Check for Update for Windows Defender by using the Windows Settings menu. From the Start menu, select Settings, then select Update and Security. Next, look at the left-side menu & select Windows Security Next, In Windows Security section: Click on the grey button Open Windows Security . Now, click on the shield Virus and threat protection By the way, when you see a green check-mark on your display, it means a good status and that protection is on. On the next display, look at all the options. Look down the list and see "Check for Updates" which I have highlighted with a blue icon. You can click on that to have the system check for updates for Windows Defender. Please also note that the Scan options (all) can be displayed by clicking on Scan options. ( You can do Quick, Full, or Custom).
  5. Greetings, You won't lose your license by wiping your PC. Just document your product key before reformatting your system if possible that way you can easily activate it again once Windows is reinstalled. I would also suggest deactivating your license in the current installation first before you reinstall Windows, assuming you haven't done so already. You should find this support article helpful. I would also suggest signing up for an account at My.Malwarebytes.com if you have not done so already as this will make keeping track of your licenses/subscriptions and devices much easier, as well as transferring licenses across devices. Details on doing so can be found in this support article and this support article respectively. I hope this helps, and if there is anything else we might assist you with please let us know. Thanks
  6. Hello, I have this firefox browser that keeps popping-up every time I'd open up the computer even if I don't have Mozilla Firefox installed. I'll upload the FRST and Addition files along with this post. Anyway, if someone could help me it would be really great. Thank you very much in advance! Addition.txt FRST.txt
  7. Can't find a button to edit the post. What I mean by not fully wiping is I'm wiping only my C drive.
  8. ***This is an automated reply*** Hi, Thanks for posting in the Malwarebytes for Windows Help forum. If you are having technical issues with our Windows product, please do the following: If you are having licensing issues, please do the following: Thanks in advance for your patience. -The Malwarebytes Forum Team
  9. How do I keep my subscription across a PC reset? I wasn't thinking when I did it, but I renewed my subscription just last week and now I'm worried it'll get lost if I wipe my PC, what with how it only works for one device. I've read some stuff about deactivating the key to move it to a new device, but apparently once you deactivate it on that device it can't be put back? I'm a bit confused whether my post-wipe PC will count as another device. I feel like it will, but I'm not wiping everything so I don't know.
  10. So I have to restart twice when the whole "delete everything I click on" happen?
  11. This log seems to have some info so I'll go ahead and drop it here Fixlog.txt
  12. I haven't done as you have suggested yet, but sometimes when I search something up, I get a invidious search under the normal google search. Why is that.
  13. Okay, please go ahead and restart the computer. We'll recheck or do another way if needed.
  14. It says I'm up to date (last checked 7:37) but there is an optional update available. Asides from that, the tool has just been telling me to wait and that fixing is in progress. I sent a screenshot, it's like that except the green is moving indicating loading. https://prnt.sc/rp412s
  15. Wouldn't have expected a few hours. Please click on Start and type in "Check for updates" and see if Windows is downloading or installing any updates.
  16. Greetings, Please try installing Malwarebytes using the offline installer found here and let us know if that resolves the issue or not. Thanks
  17. I'll respond and let you know once the recovery is done, it has taken a few hours, but still seems to be running, so hopefully that means it's fixing something.
  18. Appreciate the assistance. See attached. mbst-grab-results.zip
  19. it doesnt run and it doesnt create any files , i run it as administrator and nothing happends only on the mouse icon the blue circle appears and nothing else
  20. Yesterday
  21. And that right there is one way computers get infected and stay infected. Google gladly copies malware or threats from computer-1 to computer-2 to computer-3 and there you go. In a matter of seconds all 3 computers are infected. Please do yourself a favor and take security more seriously and stop falling for the IT'S SO EASY junk like SYNC from Google or Mozilla Go disable, delete, destroy your Google Sync settings and never sign up or use them again. I'm sorry but those features are for people that can't be bothered with security Chrome Reset Chrome back to defaults to completely clear out issues with Chrome. Open Chrome and at the top right, click More tools Extensions Write down the list of Extensions installed. Next, go to >> Google Sync << and sign into your account. Make sure you know your password as this will clear it from the browser. Scroll down until you see the "reset sync" button to clear your data from the server and remove your passphrase. Now, close all Chrome windows. Chrome cannot be running for the next step. If needed, print this information or use another browser to read the information. Press the Windows key + R at the same time, to bring up the run dialog box. Type in (or copy/paste) the following and press Enter: %localappdata%\Google\Chrome\User Data\Default\ Press Ctrl + A to select all the files and folders. Hold down Ctrl + A and click once on the files "Bookmarks" and "Bookmarks.bak". This will unselect them. With all the files selected (except for your Bookmarks), press the Delete key and click Yes to delete the files and folders. Example of all files and folders selected, except Bookmarks Do the same on every other computer you have. If you have a SmartPhone then go disable and delete sync there as well
  22. I only had my security disabled for a moment during the scan, as I had a difficult time getting FRST to run when I made my first log. I typically leave Windows D running at all times, and I bring out Malwarebytes for the occasional scan. I have attached the (Fixlog.txt) as instructed. Fixlog.txt
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