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  2. I had this issue some time back where I had the license key + ID. In the end Support sent me a new lifetime key but one of the newer ones. So keep on them to get that as it is easier.
  3. I've got a friend... No, really! Anyway, he has a PC and for some reason uses McAffee AV. When trying to upgrade the McAffee he somehow became prey to one of those pop-up call support scams. He called and allowed the person access. After a while he figured out something was amiss and rattled off some impolite words to the scammer. Yeah, brilliant, while the computer is still connected to a remote operator... He now can not connect to the internet. When he called McAffee support, they said they could not do anything without an internet connection (translation: we are a boiler-room pretend support site and WILL not help you without an internet connection because we have no clue what to do otherwise.) He and i are about a thousand miles apart, so i was trying to walk him through some pretty basic trouble shooting in the dark. The OS is Windows 10. Tried first connecting to his modem. He is with Comcast so i had him open a browser and point it to 10.0.0.1 but got an error message saying it could not connect, and i think, no connection was present. He is able to connect to the internet with another computer, a bit of a dinosaur, through the same switch, but he is way to obstinate to try to get him to go to a support website and post - matter of fact, his best contemplated solution is to buy a new computer. Next we tried the Windows network connections troubleshooter, but it was not able to run due to an error. Then i had him open services.msc and put bits on automatic and start it, Cryptographic Services on auto and start and Windows Update on auto and run, then we opened up an admin cmd window and tried ipconfig /flushdns but this failed. I had him restart the computer and tried to flush the dns cache again, but that once again failed. So that is what we have tried, right or wrong. Would someone who actually knows what they are doing (in other words, not me...) give me some step by step guidance here so i can try to walk him through on the phone? Thank-you very much!
  4. Based on my research, it appears this particular botnet is primarily focused on attacking RDP (Remote Desktop Protocol) servers, not endpoints so if you are running a non-Server build of Windows you should be safe. That said, you should of course keep your anti-malware, antivirus and operating system up to date to guard against threats in general, and if you don't use Remote Desktop, I'd also suggest disabling it so that it cannot be used as a potential point of attack for any threats (I always disable it on all of my systems for this reason as I never use it so it just represents a potential backdoor into my system should a hacker or infection attempt to exploit it). Instructions on disabling it can be found here and you can take it a step further by blocking port 3389 in the Windows Firewall as that is the default port used by Remote Desktop and you may also want to disable the service used by Remote Desktop if you aren't going to use it. You'll find instructions on how to do that here.
  5. FYI Sophie has posted on another thread Sophie707 indicated she does have a Support ticket and that she would stick with that. Cheers.
  6. Ok. Please reference; Microsoft Operating Systems BlueKeep Vulnerability To mitigate the possibility of the RDP vulnerability being exploited, make sure all you systems, referenced by OS in the above, are patched.
  7. Glad we could help. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread. Thanks
  8. Let's get real. If you're not backing up your data and you're still using Google Chrome then you're just not serious about Privacy, Safety, and protecting your data. Malwarebytes is a fantastic program but you still need to back up your data and you still need to block scripts and Ads in your browser. If you're still using Google Chrome I would highly suggest you consider using Firefox instead. For more advanced users you might consider installing NoScript as well (it does have a higher learning curve though) Help Secure your browsers Please install uBlock Origin for your browsers to better protect your system FireFox, Chrome, Opera , Safari, Microsoft Edge AdBlock for Internet Explorer How to use uBlock Origin to protect your online privacy and security | uBlock Origin tutorial 2018 This video tutorial above explains how to use uBlock Origin in advanced user mode and all the advanced settings to protect your online privacy and help prevent unwanted sites from changing your browser settings Browser push notifications: a feature asking to be abused HTTPS Everywhere NOTHING TO HIDE documentary Review your email and Office choices Quit Gmail for free encrypted email - Tutanota Why ProtonMail Is More Secure Than Gmail LibreOffice - Free and open source office suite Use Password Management software Bitwarden KeePass Password Safe Encrypted Instant Messenger and Voice Calls Riot Signal Wickr Me Follow-up Reading Everything you need to know about cybercrime 10 easy ways to prevent malware infection Keep your data backed up Thank you for choosing Malwarebytes as your preferred security protection software and tell your friends and family too. We're here to help. Ron
  9. Glad we could help. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread. Thanks
  10. Glad we could help. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread. Thanks
  11. Due to the lack of feedback, this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread. Thanks
  12. Due to the lack of feedback, this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread. Thanks
  13. Due to the lack of feedback, this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread. Thanks
  14. Due to the lack of feedback, this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread. Thanks
  15. Due to the lack of feedback, this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread. Thanks
  16. Greetings, To deactivate auto-renewal simply contact Malwarebytes Support directly by filling out the form on the bottom of this page and inform them that you wish to cancel auto-renewal for your account. Please be sure to include relevant information so that they can lookup your account including, if possible, the reference number from your purchase and/or the license key and/or the email address associated with your account (the one you used when you purchased your license). You may also find the information in this support article to be helpful. I hope this helps, and if there is anything else we might assist you with please let us know. Thanks
  17. Give them time, they are busy. Also be sure to check your spam/junk folder in your mail.
  18. I'm not sure what I mean either since this isn't my 'area'. But, after reading some other articles, etc., after I posted this question, I realized that there probably isn't a way to answer it. I received an alert from my software company about this bot being a concern and that we needed to be sure we were protected. I'm hoping that Malwarebytes and my anti-virus can handle whatever the bullies are throwing at us. And I don't really know what else I can do besides that. Thank you for your reply!
  19. Greetings, You might also try the Deactivate all function mentioned in this support article to see if that allows you to activate your device. If it does not, then wait a couple of hours without trying to activate your license again and then try and activate it as there is a timeout mechanism that gets triggered when a license key activation is attempted too many times within a short timespan and the cycle resets after a couple of hours so that you may try again and it should activate. Please let us know how it goes, and if you are still unsuccessful I'm certain Support will be able to assist you.
  20. Great, glad to hear Brian. Thank you for the update and if there is anything else we can assist you with please let us know. Thank you again and have a great weekend Ron
  21. Please temporarily disable your antivirus and run the following fix. Please download the attached fixlist.txt file and save it to the Desktop. NOTE. It's important that both files, FRST or FRST64 and fixlist.txt are in the same location or the fix will not work. NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system. Run FRST or FRST64 and press the Fix button just once and wait. If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart. The tool will make a log on the Desktop (Fixlog.txt). Please attach or post it to your next reply. Note: If the tool warned you about an outdated version please download and run the updated version. fixlist.txt Thanks Ron
  22. Thanks, Ron: Premium license reactivated successfully, Portal account login reset and working again. Life is good! 😉
  23. Hello, Welcome to Malwarebytes. I'm nasdaq and will be helping you. If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed. === Download the Farbar Recovery Scan Tool (FRST). Choose the 32 or 64 bit version for your system. and save it to a folder on your computer's Desktop. Double-click to run it. When the tool opens click Yes to disclaimer. Press Scan button. It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply. The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply. How to attach a file: In the Reply section in the bottom of the topic Select Click the Choose a File. Navigate to the location of the File. Click the file. It will appear in section. Click the Saving button. Let me know what problems persists. Wait for further instructions ====
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